Operational Policy

Black Desert Mobile Operational Policy

1. General Principle

- Definition of Operational Policy

• This operational policy contains Pearl Abyss’ operational standard of its service and the penalties for violating the Terms and Conditions of Service (hereinafter referred to as "Restriction"), objection process to the restrictions, and the policy on recovery that should be known by the Members (someone who agrees to the company’s Terms of Service and hereinafter referred to as "Members") playing the Game (hereinafter referred to as "Game") provided by Pearl Abyss (hereinafter referred to as "Company") as Members using the service.

• In accordance with Article 13 clause 2 of the Terms of Service, Members are obliged to comply with the provisions of this Operational Policy, and if the Member is in breach of this Operational Policy, the Member shall be deemed to have breached the Company’s Terms of Service. In which case, the Member can be subject to Restrictions in accordance with the Operational Policy and Terms of Service.

• Any matters not mentioned in this Operational Policy shall be governed by the company's Terms of Service, and any matters other than that shall be applied and interpreted according to the relevant laws, rules, and regulation of the country concerned and general social norms.

• This Operational Policy is applicable to the Black Desert Mobile game service.

- Changes and Announcement of Operational Policy

• The Company can revise the Operational Policy to provide better service and shall notify the revised contents in such a way that the Members can easily understand (through a notice on the website, email, etc.)

• Members are advised to check the notice and e-mail contents for any changes in the Operational Policy. By clicking on the “OK” button to the notice sent to the Members, it is hereby understood that the Member has carefully read and fully understood the contents thereof. Thus, the Company shall not be held responsible for any loss or damage suffered by the Member or third parties caused by misapprehension of the Operational Policy or any changes thereto.

- Membership Rights and Obligations

• Members should be aware of this Operational Policy, and the Company is not obliged to provide assistance in case of problems or damages caused by the Member’s failure to observe the Operational Policy.

• Members are obligated to provide accurate information when registering. Access to the services may be restricted if you enter false and/or inaccurate information or steal information from others. In addition, the Member shall not be entitled to the protection of rights regarding his account information. Ownership of game contents, such as characters and items in game, is owned by the Company. Members can inquire about problems through Customer Support while using the Game and receive guidance on how to solve said problems.

• Members must report any problems such as bugs found during service use or errors or flaws etc. in the game system to the Company and must not let other Members know about the problems or use the problems for illegal purposes. Even after problems such as bugs and system errors occurred but a Member does not report them to the Company and takes advantage of the problems for the purpose of gaining benefits, it is deemed that the Member has caused damages to other Members. As such, Members may be restricted from using the service in accordance with the Terms of Service and Operational Policy.

• Members shall be restricted from using the service for circulating and disseminating false information which may confuse other Members.

• Members shall be restricted to a service use if the Members violate any of the regulations specified in [7. Table of Restrictions Criteria].

• For the Members under penalty of restriction of service use, the Company shall not be held liable for the Members’ loss from contents that require continuous management.

• Because many Members are playing the Game at the same time, you must respect the rights of other Members.

• Members are liable for the protection and management of their account information. The Company is not liable for any damages caused by any 3rd party that was made possible by the Member being careless with their account information.

• Members are liable to answer Company employees (GM) when they are asked questions in the game as the GMs are investigating and monitoring Members for illegal programs.

 

2. Policy on Recovery Support

If a Member's item or character is lost or the data is changed due to a technological error of the Company, and if the contents of the error are clearly confirmed by in-game records, recovery will be given to the extent that it does not disturb the Game balance.

The character and item data of the Member can be modified, changed, or deleted at any time according to Game planning or operational judgment, and the recovery will not be given in such cases.

In principle, losses that occur due to Member’s failure to understand the contents of Game system, Operational Policy, in game notifications, and announcements on the website or due to negligence on the Member’s part are not the subjects of recovery except for certain circumstances to be decided by operational judgement. Recovery will be processed based on stored data and any loss that does not have history cannot be recovered.

Request for recovery shall be made within seven (7) days from date of loss through our Customer Support on the website. For the affiliated services, recovery support services that require verification of the member’s account information shall be subject to limitations.

※ Recovery will not be done for items that are intentionally lost by a member, that are in violation of system settings, or that are potentially exploitable within the game.

※ Recovery for each item is processed based on the stored data, and if the records of the loss do not exist, the loss cannot be recovered.

※ Limit on the number of times recovery can be performed is by account. Members are asked to manage their accounts accordingly. Asking for recovery due to stolen information will be counted towards the limit and cannot be reverted even if the account is shared by multiple people.

※ Members can be restricted from the game if the members abuse the Operational Policy through item recovery and other services.

 

3. Policy on Naming

• A member should not use names that violate the operational policy when the member creates his/her family name, character name, and guild name that are used in the Black Desert Mobile website and game:

- Names that impersonates GM or the company’s employee.

- Names that include swear words and foul language.

- Names that slander or degrade specific race, nationality, ethnicity, religion, gender, person, disability, etc.

- Names of antisocial mood.

- Names of sexually explicit or obscene contents

- A name that contains content that is intended to infringe or damage the rights of 3rd violation parties, including honor, portrait rights, and personal information.

- Names that are deemed to have the intention of buying or selling an account/item in exchange for real money/actual product.

- Names that can be confusing to other members of the game, such as NPC names and items.

- Names that contain the purpose of advertising/promoting a target.

- In case you differently change the spelling of the name that the naming policy prohibits or in case you combine the prohibited name with other letters.

• Names that fall into the above criteria may be changed or deleted without prior notice, and if the violation is serious or repeated, separate restrictions may be imposed in accordance with the operating policy.

 

4. Policy on Website Operation and Posting

• The company may suspend the website service for the purpose of regular preventive maintenance or to improve the quality of service.

• This policy on posting is the operational policy applied to the Black Desert Mobile website bulletin board.

• A post is a text, image, and voice or the information composed thereof such as articles, pictures, videos posted by a member as the member uses the Black Desert website service such as a bulletin board, etc.

• In order to establish a healthy community culture for everyone to use together, the company may delete or transfer posts or files without prior notice in accordance with Paragraph 5. Table of Restrictions on Inappropriate Posts.

• For the matters not listed in the Policy on Website Posting, Terms and Conditions of Service will apply, and if the content of the Terms and Conditions of Service differs from the content of the Policy on Website Posting, the Policy on Website Posting will take precedence.

 

5. Table of Restrictions on Inappropriate Posts

Category

1st violation

2nd violation

3rd violation

4th violation

Serious Cause

Table of Restrictions on Inappropriate Posts

- The posts and comments will be deleted
-Writing block for 1day

- The posts and comments will be deleted
- Writing block for 3days

- The posts and comments will be deleted
-Writing block for 7days

- The posts and comments will be deleted
- A Permanent Restriction on writing on the website

- A Permanent Restriction on writing on the website
- A permanent restriction on the game service

"Posting of Inappropriate Posts" means the act of posting of any of the following subparagraphs or any words of similar import:

(1) The acts of posting any of the following posts: A post that infringe on the rights (copyright, patent, etc.) of the company or 3rd violation parties. A post that damages the honor of the company or a 3rd violation party A post containing personal information (personal identification information, location, contact, email, etc.) of the writer/other people. A post that causes any sexual humiliation, disgust, displeasure or the like to other people. A post intended to defame or harass others (including personal attack and rumors). A commercial post intended for profit (prize giveaway event, product advertisement, website promotion). A post that contains malicious codes or causes system failure. A post that has a strong ideological/religious tone. A post that gives guidance to or advertises illegal programs, private servers, etc. A post that maliciously disseminate false information about certain individuals and the company. A post that confuses the company and others by disseminating unclear content, or that directly or indirectly causes damage. A post that degrades or discriminates race, sex, or a specific region. A post that promotes or degrades certain religion or ideology. A post that is related to Real Money Trades or item transactions. A post that is related to the act of sharing, lending and trading account information with others. A post that impersonates other people including Game Master, bulletin board administrator, and the company's employee. A post that encourages violence, delinquency, and gambling spirit. A post that is related to violation of Terms and Conditions of Service/ A post that is irrelevant to the nature of the bulletin board or disturbs the community. Other posts that are prohibited by Terms and Conditions of Service, policies of each bulletin board, and related laws and regulations.
An act of interrupting the operation of the bulletin board by registering a large number of posts in a short time or repetitively posting the same contents. If an inappropriate post is found, the company will block the post registrant in accordance with this provision and the post itself can be deleted, transferred or blocked from being read by the person who wrote the post as well as the reply commenter. In the event of serious misconduct, such as but not limited to causing severe damages to the company or to other members, or violation of related laws, the company can dispense with the scale of penalty on restrictions on writing and block permanently the erring member on website service or on Black Desert game service immediately.

 

6. Policy on Use Restrictions

- Restrictions and Reporting Process

• The restrictions and reporting process for the violation of the Terms and Conditions of Service and Operational Policy are as follows.

• A violation of terms/policy occurs → (make reporting) → Game Master investigates → (send prior notification) → impose restrictions →make objections → Notify the result of objection.

• Whenever possible, reports regarding "Fraud," "Swear Words," and "Account Hijacking" should be made within 15 days from occurrence or discovery thereof, whichever is earlier.

• The company shall make efforts to respond to you regarding the processing progress within 48 hours after the company receive your report. However, if it takes time to identify the facts, the response time may take up to 15 days.

• The company will notify the member of the details of the restrictions, the reason for the restrictions, etc. through e-mail and client messages etc. at the time of imposing restrictions. However, for the matters related to some acts that are specified separately in the Terms and Conditions of Service, the company may notify later.

- How to make reporting/inquiries and objections

• Customer Support: Through [Customer Support] on the website, a member can make inquiries/requests/suggestions related to the account including game service and object against imposed restrictions.

• Possible result of objections: If the objection made by a member is deemed reasonable, the company will immediately withdraw the restrictions imposed on the member and make adjustments and recoveries on the adjusted items etc.

- Types and Criteria of Restrictions

The types of restrictions are as follows:

① Temporary restrictions on access to the game functions and forced changing of names (hereinafter referred to as "Warning"): These includes temporary restrictions on access to the game, banning chatting, restrictions on in-game actions, forcibly changing names of character/family/guild etc., deleting an image, Game Master's warning/suggestion etc.

- Temporary restrictions on access to the game may also be placed by the Company in order to urgently check on the bugs as well as the damages or harmful effects, it may have caused. A notification shall be issued once the temporary restriction have been lifted.

② Restrictions on the use period of the game (hereinafter referred to as "Period(dates)Block"): It is a restriction that restricts the use of all services related to the game (such as game accounts, bulletin boards, etc.) for a certain period of time.

③ Permanent restrictions on using the game (hereinafter referred to as "Permanent Restriction"): This is a restriction that completely disqualifies a member's account by permanently restricting the use of all services related to the game (for example, game accounts, bulletin boards, etc.)

④ Retrieval: It is a restriction where the company deletes the game data or changes the quantity/quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc. that are acquired by a character and family etc. through illegitimate means such as but not limited to the violation of the Terms and Conditions of Service or the Operational Policy.

⑤ Punitive retrieval: It is the restriction where the company deletes the game data or changes the quantity/quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc. that are acquired by a character and family etc. if the member's violation of the Terms and Conditions of Service or Operational Policy is determined to seriously affect the entire game economy, or if it is determined to have a negative effect on other members' use of the game.

-'Punitive retrieval' and 'Retrieval' can be imposed at the same time, and the range of the punishment can be as large as 3 times of the total amount obtained depending on the severity of the violation.

⑥ Chat block: It is the restriction that restricts the use of the in-game chatting function for a certain period of time.

The criteria for restrictions are as follows:

• The company can impose "Retrieval" and "Punitive retrieval" at the same time when imposing "Permanent Restriction". In addition, "Retrieval" and "Punitive retrieval" can be imposed simultaneously when "Restrictions on the use of the game" or "Warning" is imposed.

• If two or more violations of the Terms and Conditions of Service have been violated at the same time, the company can impose restrictions based on the most serious violation to each act.

• If a 3rd violation party uses a member's account and violates the Terms and Conditions of Service and Operational Policy during the account sharing, restrictions may be imposed on the member and the account.

• If a member acquires an item acquired by a member in violation of the Terms and Conditions of Service and Operational Policy, the company will retrieve the item and all related numerical data from the character/family. Also, the account that obtained the item and data may be subject to restrictions in accordance with the Operational Policy.

Example: If you take over an item acquired by a member in violation of Terms and Conditions of Service and Operational Policy through "Fraud", "Real Money Trade", "Bug Abuse", "Gambling", "Payment Theft", "Use of Illegal Programs" etc., the company will retrieve the item and impose restrictions on the use of the game for the account that obtained the item.

 

7. Table of Restrictions Criteria

• If any act listed in the "Table of Restrictions Criteria" below is committed, the member who made the act could be held legally liable and shall be subject to strong restrictions and penalties imposed by the company. The list of violations enumerated hereunder is not exclusive and may include other offenses which constitutes violations of the Terms and Conditions of Service, related laws, and any other acts that seriously affect the balance or systems in the game.

• Depending on the severity of the violation made by the member, Warning, Period Block, Permanent Restriction, Retrieval, Punitive Retrieval etc. shall be imposed. In addition, two or more restrictions can be imposed at the same time, depending on the violation, in which case, the company will impose restrictions based on the most serious violation.

• Even if several members violate the same matter, the company can make judgment on which restrictions should be imposed among Warning, Period Block, Permanent Restriction, Retrieval, Punitive retrieval etc., depending on the severity of the act by the doer.

• Other than that, if a member's act is found to be incompatible with relevant laws and regulations, the company will immediately take strong actions of restrictions and the company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation.

Violations

Details

1st Violation

2nd Violation

3rd Violation

Account Hijacking

"Account hijacking" refers to the following:

(1) Any act of causing damages to the account data etc. (family, character, item, pearl, loyalties, etc.) through unauthorized access to another member's account.

※ For Account Hijacking, it is possible to verify and investigate only the damages related to the accounts for the Black Desert Mobile

Permanent Restriction

Payment Theft and Failure to Pay

“Payment Theft” and “Failure to Pay” refers to the following:

(1) An act of making payments for service use etc. through unauthorized access to another person's payment method.

(2) An act of not paying for services within a timely manner.

Permanent Restriction

Identity Theft

"Identity Theft" refers to the following:

(1) Creating an account using the personal information of another person

Permanent Restriction

Account Trade

"Account Trade" refers to the following:

(1) An act of trading an account or a character in an account in relation to the matters that fall into the “Real Money Trade” category

Example) The act of buying or selling an account for the Black Desert Mobile in exchange for real money.

(2) An act of exchanging an account or a character in an account with another person's account or a character in another person's account.

Restriction (365 days)

Permanent Restriction

Real Money Trade

“Real Money Trade” refers to the following:

(1) An act of trading items, in-game goods, etc. with real money or real goods/services or encouraging such thereof.

Example) An act of trading game money with real money

(2) An act of trading items, in-game goods, etc. with the items of another game or encouraging thereof.

(3) An act of trading pearls and paid content with real money/real goods.

(4) An act of trading pearls and paid content with items (including items from other games)

(Exception: The act of trading an item transferrable between characters in the game, with other items through the ways that are allowed by the game system)

(5) An act of making another person raise a character in return for real money or real goods/services or encouraging, advertising such act.

(6) An act of manipulating market prices by repeatedly trading certain items and transferring the ownership of in-game goods in return for real money or real goods/services.

Restriction (365 days)

Permanent Restriction

Attempting Real Money Trade

“Attempting Real Money Trade” refers to the following:

(1) An act of attempting or advertising each case of the “Real Money Trade” category.

Example) An act of repeatedly uploading a region name, number, or phone number in the game without any meaning.

Example) A chat or bulletin board message that is judged to have the intention of trading paid content, paid items, in-game goods, etc. in exchange for real money/real product.

Example) An act of creating a family name or a character name that are judged to have the intention of trading paid content, paid items, in-game goods, etc. in exchange for real money/real product.

Example) An act of creating a family name, a character name, or chat content that alludes 'real money trade' related to paid content, items, in-game goods, etc.

Example) An act of trading actual product, items. in-game goods through, etc. through the medium of a family name or character name.

Example) An act of advertising in the game or on the Black Desert Mobile website for profit.

Example) An act of advertising and selling the characters/items that cannot be traded in the in-game system.

Example) An act of attempting to manipulate the market price by repeatedly buying and selling certain items.

(2) An act of attempting or advertising each case of “Account Trade" category.

(3) An act of promoting websites and others related to “Real Money Trade” or “Account Trade”.

※ If you start a chat for the purpose of engaging in Real Money Trade, the company may impose chat block without prior warning.

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Trading Between Accounts

“Trading Between Accounts” refers to the following:

(1) An act of moving silver, in-game goods, etc. between accounts through the repeated abnormal use of the market.

Example) An act of making multiples of crafted items to repeatedly trade between accounts for the purpose of moving silver, in-game goods, etc.

Example) An act of repeatedly trading items that are more expensive on the market than the NPC vendors between accounts to move silver, in-game goods, etc.

Example) An act of repeated trading items at high enhancement levels that are rarely traded between accounts to move silver, in-game goods, etc.

Example) An act of selling/buying certain items between accounts repeatedly on the market to move silver, in-game goods, etc.

Example) An act of intentionally raising the sale price of items and repeatedly trade the items between accounts to move silver, in-game goods, etc.

Example) An act of moving silver, in-game goods, etc. between accounts through the abnormal use of standard game systems other than the market.

Example) An act of moving silver, in-game goods, etc. between accounts through the use of normal game systems

※ Due to the game characteristics of Black Desert Mobile, the trading of in-game items and goods (excluding some consumables) between accounts is strictly prohibited, as the act of directly threatens the game economy.

Restriction (30 days)

Permanent Restriction

Market Abusing

“Market Abusing” refers to the following:

(1) An act of harming other members by manipulating the market price of an in-game item.

Example) An act of repeatedly trading a certain item at the highest/lowest price in order to manipulate the market price.

Example) An act of making multiples of items and trading between accounts to move silver.

Example) An act of intentionally selling or purchasing repeatedly to manipulate the market price of an item.

(2) An act of spreading false information to manipulate the market price of an item.

(3) An act of promoting or helping the acts of (1), (2).

※ The in-game service refers to entire market system that is usable from in-game

Restriction (30 days)

Permanent Restriction

Attempting Trading Between Accounts or Attempting Market Abusing

“Attempting Trade Between Accounts or Attempting Market Abusing” refers to the following:

(1) An act of promoting or advertising the trading between accounts.

(2) An act of promoting or advertising market abusing.

※ If an act of “Attempting Trading Between Accounts or Attempting Market Abusing” is done in a repeated manner for profit, the company may immediately impose “Permanent Restriction” for the first violation.

※ If a member chats about “Attempting Trading Between Accounts or Attempting Market Abusing”, the company may impose Chat Block without prior warning.

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Gambling

“Gambling” refers to the following:

(1) An act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc.

(2) An act of helping or advertising the progress of (1) above.

Restriction (30 days)

Permanent Restriction

Fraud

“Fraud” refers to the following:

(1) An act of gaining unfair advantages in the game by cheating other members.

Example) An act of taking unfair advantages by impersonating an acquaintance of the victims such as guild members, etc.

Example) An act of manipulating market prices and gaining profits by repeatedly distributing false patch information.

Example) An act of receiving paid content and items from other members after deceiving them that you would give them an item.

Permanent Restriction

Fraud Attempt or Impersonation

"Fraud Attempt or Impersonation" refers to the following:

(1) An act of attempting “Fraud”.

(2) An act of impersonating a GM, company employee, or an individual involved.

(3) An act of impersonating another individual that causes the individual to experience distress or losses.

※ In the case of "Fraud" that impersonates a Game Master or the company’s employee, the company may immediately impose the "Permanent Restriction".

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Bug Abuse

“Bug Abuse” refers to the following:

(1) An act of gaining advantages or causing damage to other members by abusing game errors or service errors.

Example) An act of gaining profit by repeatedly buying and selling the items the sales price of which is higher than the purchase price.

Example) An act of reproducing an item by abusing a game error.

(2) An act of affecting the game balance or game system by abusing game errors or service errors.

Example) An act of abusing program errors to shut down a server.

Permanent Restriction

Bug Abuse (minor)

“Bug Abuse (minor)" refers to the following:

(1) An act of gaining a minor advantage by abusing game errors or service errors.

(2) An act of causing minor damages to other members by abusing game errors or service errors.

Example) An act of attacking other members from unreachable locations by abusing topographical errors.

※ “Bug Abuse (minor)” violation may be treated as “Bug Abuse” if the act of “Bug Abuse (minor)” is done in a repeated manner, or is targeting several members, or is deemed to cause severe impact on the game balance or system, depending on the severity of the issue, the company may immediately impose the "Permanent Restriction". (Example: Impose “Permanent Restriction” on the 1st violation)

Restriction (7 days)

Restriction (30 days)

Permanent Restriction

Monster AI Abuse

"Monster AI Abuse" refers to the following:

(1) An act of continuously hunting monsters at the coordinates where opponents cannot attack the member because of “Monster AI”.

Example) An act of continuously hunting monsters at the places where the monsters cannot reach and attack the member.

(2) An act of gaining experience points or items etc. in relation to the (1) above.

Example) An act of hunting by abusing monster AI and then acquiring items using another character of another account.

Warning

Restriction (7 days)

Permanent Restriction

Abusing

"Abusing" refers to the following:

(1) An act of gaining advantages by avoiding limitations of the game system through an abnormal way

Example) An act of intentionally manipulating win or lose to drive profit to one party during RvR/PvP between opposing forces.

(2) An act of abusing the Operational Policy by avoiding limitations in the game system for gains.

(3) An act of using in-game systems differently from their intended functions that harms others or for the goal of gaining advantages.

(4) An act of promoting or helping the acts of (1) - (3).

Restriction (7 days)

Restriction (30 days)

Permanent Restriction

Disrupting Gameplay

"Disrupting Gameplay" refers to the following:

(1) An act of disrupting the normal gameplay of another member or several members by abusing the game system or operating system.

Example) An act of disrupting the process of other members doing an important scenario quest by blocking a path of a certain area.

Warning

Restriction (7 days)

Restriction (30 days)

Disrupting Game Operations

"Disrupting Game Operations" refers to the following:

(1) An act of disrupting another member’s normal use of the game by abusing GM service or Customer Support.

Example) An act of falsely reporting a normal member as an illegal program user or a bug user.

Example) An act of falsely reporting that damages have incurred from an account hijacking, fraud, swearwords etc.

(2) An act of disrupting the normal game operation of the company by abusing GM service or Customer Support.

Example) An act of making the same inquiries or reports repeatedly to disrupt the normal operation.

Example) An act of making such expressions of swear words, slandering, provoking sexual humiliation to disrupt the operation of Customer Support.

(3) An act of insulting and intimidating the Game Master using swear words and other similar acts.

(4) An act of spreading information that were not officially announced and disrupt the operation of the game.

Example) An act of spreading information that was gained by manipulating the client.

Example) An act of spreading inaccurate information that from websites other than the official website.

(5) An act of disrupting the operation of a tournament/event that is related to the game.

※ The company may impose restrictions on the use of GM service or Customer Support in case the acts of disrupting the company's operation are deemed serious.

Warning

Restriction (7 days)

Restriction (30 days)

Spreading False Information

"Spreading False Information" refers to the following:

(1) An act of spreading and inciting unconfirmed contents (such as an outbreak of a bug etc.) to cause confusions or direct or indirect damages to other members.

Warning

Restriction (30 days)

Permanent Restriction

Data Manipulation and Extraction

"Data Manipulation and Extraction" refers to the following:

(1) An act of manipulating the flow of data between a user's device and a company server, as the member uses the company's game and service.

(2) An act of extracting information that the company has not disclosed.

(3) An act of developing, sharing, distributing, abusing such data manipulation and extraction methods.

Permanent Restriction

Attacks on Game and Service Servers

"Attacks on Game and Service Servers" refers to the following:

(1) An act of attacking the company’s game server and service server and an act of developing, sharing, distributing, abusing such methods.

※ If any of the above acts are found, the company may not only immediately take strong actions of restrictions but also ask for investigation to the authorities concerned and judicial authorities.

Permanent Restriction

Client Manipulation, Use of Illegal Programs and Macros

"Use of Illegal Programs and Macros" refers to the following:

(1) An act of manipulating the client provided by the company without authorization.

(2) An act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.

Example) An act of using the programs and macros that enable a simple operation of the action that requires a member to operate through multiple steps by omitting some of the steps.

Example) An act of using the programs and macros that enable the actions that a normal member is not allowed to perform due to restrictions made by the game system and game client program.

Example) An act of using the programs and macros that enable a member to view or change the contents of a client or server program.

(3) An act where of repeatedly doing action like an illegal program and shown in the game data.

Example) A pattern found in the game data which can be deemed as difficult for the member to have been actually done the repetitive tasks requiring direct control.

(4) An act of using programs from another creator that was not authorized by the company.

Permanent Restriction

Producing Illegal programs and macros, etc.

" Producing Illegal Programs and Macros, etc." refers to the following:

(1) An act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Illegal Programs and Macros" category.

(2) An act of changing or re-making a client or server program

Permanent Restriction

Gaining Unfair Advantages

“Gaining Unfair Advantages” refers to the following:

(1) An act of gaining unfair advantages by belonging to the same party or guild during the same time as someone who is violating the Black Desert Mobile Operational Policy.

Example) An act of gaining unfair advantages by belonging to the same party or guild as an account using illegal programs.

※ An act of gaining unfair advantages harms other members even if the Operational Policy was not violated by the individual, and items unfairly gained will be retrieved alongside 3 times the value of the items in silver.

Warning

Restriction (30 days)

Permanent Restriction

Bot

"Bot" refers to the following:

(1) An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose.

Example) An act of gaining the items illegitimately through "Illegal programs and macros" or "Gambling" using multiple accounts. An act of transferring such items. An act of exchanging such items with the real money.

Permanent Restriction

Not responding or answering incorrectly to Game Masters (GM)

“Not responding or answering incorrectly to Game Masters (GM)” refers to the following:

(1) An act of stopping, showing abnormal movement, not answering the question, answering the question wrong, or the like when there are abnormal records found on a character and is being investigated.

(2) An act of moving away from the location, escaping, changing servers, entering another location, exiting the game, closing the chat window, not opening the 1:1 chat window, not visible in the game, and claiming to not be able to read the message sent by the GM.

(3) An act of answering the GM with senseless letters, repetition of letters, or irrelevant answers.

(4) An act of using inappropriate language, offensive terms, threats, swearing at the GM.

※ Members can restricted as members can be suspected of using unapproved programs or manipulating the client, using illegal programs and macros.

※ The same penalties will be applied even if another individual is playing in place of the member.

Permanent Restriction

Chat Abuse

"Chat Abuse" refers to the following:

(1) An act of disrupting the several members' use of chat by uploading same contents repeatedly or uploading immoderate contents in the chat window.

※ In case a user proceeds with "Chat Abuse", the company may impose Chat Block without prior warning.

※ Depending on the severity of Chat Abuse, the company may impose Chat Block from minimum 60 minutes to maximum 1 day.

Chat Block
(60 minutes)

Restriction
(1 day)

Restriction
(7 days)

Commercial Promotion and Advertisement

"Commercial Promotion and Advertisement" refers to the following:

(1) An act of promoting and advertising a content that is not related to the game or to the company through the in-game chat window and bulletin boards etc.

Example) An act of promoting and advertising the content that is not related to the game through the in-game chat window etc.

Example) An act of promoting and advertising all commercial/private servers etc. that are not related to the game but are for profit-making purposes.

Example) Other acts of promoting and advertising all kinds of things against the company's will.

※ In case a user proceeds with chatting for commercial promotion and advertisement, the company may impose Chat Block without prior warning

Restriction (15 days)

Restriction (30 days)

Permanent Restriction

Use of inappropriate names

"Use of inappropriate names" refers to the following:

(1) An act of using a name that impersonate Game Masters or the company’s employee.

(2) An act of using a name that includes swear words and foul language.

(3) An act of using a name that causes disgust or sexual humiliation to other members.

(4) An act of using a name that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(5) An act of using an antisocial name.

(6) An act of using a name that intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information.

(7) An act of using any other names that are prohibited by the Terms and Conditions of Service.

※ The company may impose the restrictions set forth in the "Use of Inappropriate Language" category if a user repeatedly violates the "Use of inappropriate names" category for the purpose of offending other members, the game master, or the company.

※ If a character name, family name, guild name, or vehicle name is deemed inappropriate, the company may impose restrictions first, then change or delete the name. (Including warnings)

※ All names that are currently in the game or will be added with upcoming updates may change due to development and other necessities.

Warning
(Name Changed)

Restriction (7 days)

Restriction (15 days)

Use of inappropriate User Created Contents

"Use of inappropriate User Created Contents (UCC)" refers to the following:

(1) A UCC of contents that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

(2) A UCC of contents offensive to the other party.

(3) A UCC that Infringes the copyright or portrait right of the company.

(4) A UCC that contains antisocial content.

(5) A UCC of contents that does not contain content that is appropriate for the post.

(6) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service.

※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings)

Warning
(UCC Deleted)

Restriction (7 days)

Restriction (15 days)

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following:

(1) An act of using swear words and foul language.

(2) An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals

(3) An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc.

(4) An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life.

(5) An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals.

(6) Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person.

※ If a user proceeds with chatting that contains ‘Use of Inappropriate Language’, the company may impose Chat Block without prior warning.

Chat Block
(60 minutes)

Restriction
(1 day)

Restriction
(7 days)

※ For the members under penalty of restriction of service use, the company shall not be held liable for his or her loss of some contents that require continuous management.

※ Members that violate certain criteria 3 times or more may receive the penalties for the 3rd violation or “Permanent Restriction”.

※ Items acquired by violating the Operational Policy will result in the retrieval of the item and 3 times the value of the items removed in silver.

※ Regardless of the intention and imposed/not imposed restrictions, any benefits obtained through violations of the Operational Policy are subject to retrieval and adjustment at any time.

※ Members that violate the aforementioned criteria may receive penalties equivalent to 2nd/3rd violations imposed on the members for their 1st violation depending on the severity of the issue, the amount of damage caused to other members or member.

※ Guilds and Clans that violate the Operational Policy may be subject to “Content Restriction” as a Guild and Clan. (Example: Restriction on the participation of Node War, Conquest War, etc)

※ The family names, character names, and game information can be posted in the official website if the members are found to have violated the Operational Policy.

 

8. Long Term Inactive Account Policy

In order to improve the service and for smooth game operation, the company may delete the game data of the characters under level 10 in the account (hereinafter referred to as "long term inactive account") under the following condition:

- If an account has not been accessed for at least 365 days. In case the company deletes the game data of a character in the account that has been inactive for a long time, the company shall notify the member of the schedule of the deletion process and details in advance.

 

9. Long Term Inactive Guild (Clan) Policy

In order to improve the service and for smooth game operation, the company may change the names of guilds and clans (hereinafter referred to as "long term inactive guilds(clans)") under the following condition:

- If members of a guild(clan) have not accessed the game for at 365 days.

In case the company changes the names of long term inactive guilds(clans), the company shall post a notification in the official website with the schedule of the process and details in advance.

 

10. Guest Account Policy

Members that elect to use the services without creating an account will be assigned an identifier that is similar to an account number ("Guest Accounts") to their devices.

Guest Account information is stored on individual devices. Therefore, account information may be deleted through acts which may cause device data to be transferred, deleted or otherwise altered such as losing the device, reset to factory settings, deleting Cache and Data etc.

The company shall notify members via the Black Desert Mobile website on how to link Guest Accounts to permanent accounts and on the risks and dangers of what may occur should members elect not to link their Guest Account.

The company shall not be responsible for any damages that may occur whilst using a Guest Account.

Guest Accounts cannot be used indefinitely as it is impossible to deactivate Guest Accounts.